Support
Answers to common questions — and a real person on the other end if you need one.
Still stuck? Email us.
We usually reply within one business day. Include your account email and any order/license details.
Purchases & downloads
Your purchases live under your account. Paid products show under My licenseswith your key; free products and installers are available from the product page once you own them. If a purchase isn’t showing, make sure your email is verified and that you’re signed in with the account you bought it on.
License keys & activating on a new device
Find your key any time under My licenses in your account. A key activates on one machine; reinstalling the app or your OS on the same computer keeps working automatically — no need to do anything.
Moving to a new computer? Open your account, find the license, and use Deactivate devices — that frees the key so it can activate on the new machine the next time you launch the app.
Account & security
- Forgot your password? Use Reset password and follow the emailed link.
- Change your email or enable two-factor authentication from your account settings — 2FA is strongly recommended.
- Signed in somewhere you don’t recognize? Your account page lists active sessions and lets you revoke them.
- Social sign-in: you can sign in with Google, GitHub, or Discord using the same email as your account.
Refunds
See our Refund Policy for details, or email us and we’ll sort it out.
Privacy & your data
Read how we handle data in our Privacy Policy. You can change what website analytics we collect any time via Analytics preferences in the footer, and we honour Do-Not-Track / Global Privacy Control signals.